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Kons
Posts: 1
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 Posted - Thu Jul 31, 2003 4:15 am |
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I've bought the cool edit 2000. The onlineshop mailed me, that an email has been sent to me with the CD-Key for the registration.
BUT I HAVENT GOT this email! I asked them for 3 times, but i get NO ANSWER.
So i hope on this way to get contact to the seller! Anyone her, who make the same experiences??
thx
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RossW
Location: USA
Posts: 214
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| Posted - Thu Jul 31, 2003 5:24 am |
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I think you will find very few people who have had problems with Syntrillium's business practices. Perhaps things are a bit less organized with the buyout by Adobe in progress, but I'm sure they will do everything they can to make your purchase satisfactory.
Have you viewed the information on this page: http://support.syntrillium.com/unlock.html ? There's a link there for requesting registration assistance.
Good luck... you'll enjoy CoolEdit once it's unlocked and fully running for you.
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djwayne
Location: USA
Posts: 583
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| Posted - Thu Jul 31, 2003 5:25 am |
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Double check your e-mail address, and give them a call. I have no doubt they get you fixed up.
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SteveG
Location: United Kingdom
Posts: 6695
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| Posted - Thu Jul 31, 2003 8:16 am |
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| Kons wrote: | I've bought the cool edit 2000. The onlineshop mailed me, that an email has been sent to me with the CD-Key for the registration.
BUT I HAVENT GOT this email! I asked them for 3 times, but i get NO ANSWER.
So i hope on this way to get contact to the seller! Anyone her, who make the same experiences?? |
I think that you may be a victim of changeover difficulties - although if they managed to send you a confirmation email, I would assume that they've actually got your correct email address. You could try ringing them directly - this might give you an explanation. But honestly, this doesn't go wrong as a rule. But it wouldn't be a CD-key they'd send you for CE2000... it's a little more complicated than that, actually.
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Rhino
Posts: 14
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| Posted - Sat Aug 02, 2003 12:06 pm |
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Give them a call. I have always gotten great help from their support. Lets just hope Adobe will be as good....
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Tri-R Studios
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VoodooRadio
Location: USA
Posts: 3971
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| Posted - Sat Aug 02, 2003 1:35 pm |
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And... let us not forget; This is the week-end and you might not get an answer until Monday! 
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I said Good Day!
Voodoo
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Syntrillium Support
Location: USA
Posts: 165
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| Posted - Sun Aug 03, 2003 8:56 pm |
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Though this is a sales related issue, you can contact our support department and we'll gladly help you with this. Call (480-941-4327) or email (support@syntrillium.com) and we'll get this resolved Monday morning. If you email, you probably get a response by the afternoon.
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VoodooRadio
Location: USA
Posts: 3971
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| Posted - Mon Aug 04, 2003 8:53 am |
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There ya go! 
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I said Good Day!
Voodoo
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Sytrillium = swindler???