Problems purchasing downloadable upgrade in Europe

I have been having the same problem as Mark T and Alanfoz. Customer support weren't terribly helpful at the UK number. Just try again later. Not a happy bunny.

Typical! I try to buy the upgrade and get an error message - they shouldn't announce things until ALL their web sites are updated to handle it!

Is your error message something like this?

It is forbidden to create sales documents for product 22011163


And Peter, I also found that link, but it led me to the above error message.  

If they've taken your money with the wrong VAT calculation that's still shown in their price list, it would be interesting to know how their VAT receipt shows it!

(I presume they supply a VAT receipt - their VAT FAQ shows a marked lack of understanding of VAT regulations.)

Paul

OK, the VAT calculation is correct I suppose - their explanation is that the download comes from a server in a different country where the VAT rate is higher (21% instead of the UK's 17.5%).

They could at least make this clear on the price list display...

If they served it from a US server, then I guess they could apply the VAT rate of the customer's country - ah well.

Paul

OK, the VAT calculation is correct I suppose - their explanation is that the download comes from a server in a different country where the VAT rate is higher (21% instead of the UK's 17.5%).

They could at least make this clear on the price list display...

If they served it from a US server, then I guess they could apply the VAT rate of the customer's country - ah well.

Paul

They could win friends by offering the download from a low-VAT country. My guess is that it's coming out of Ireland...

It makes absolutely no sense for the download to be more expensive than the boxed version.

Is there not a retailer in Jersey who could buy it wholesale and supply from there, as Tesco has been doing with DVD's?

Thankfully purchasing the downloadable version is now working fine here in the UK.

I did notice that by the time delivery costs have been added to the CD version it then does become more expensive than the download version.

In Norway they don't add VAT on downloads, but then, I didn't get the Loopology stuff either - so I have raised a case with them.

OK, the VAT calculation is correct I suppose - their explanation is that the download comes from a server in a different country where the VAT rate is higher (21% instead of the UK's 17.5%).

Except that that is not the way VAT is sipposed to work.  It should be applied at the rate applicable to the country where it is purchased.  To be fair, I suppose a lot of this nonsense is down to the fact the Americans simply don't understand VAT, the way we Europeans do, because they don't have it.

Unless Adobe have entered into an arrangement with the Inland Revenue to collect VAT on UK sales, and pass it back to them (there is a scheme for this), then they can't legally do it. And if they have entered into an agreement, they can't charge VAT at anything other than the correct rate for  the UK, 17.5%.

They really ought to sort this out.

Unless Adobe have entered into an arrangement with the Inland Revenue to collect VAT on UK sales, and pass it back to them (there is a scheme for this), then they can't legally do it. And if they have entered into an agreement, they can't charge VAT at anything other than the correct rate for the UK, 17.5%.

And not only that Steve. We have entered into the new "Flat Rate" system of 9% over £2,000 so how do they work that out on a monthly basis?

Let's see how they get round that.

Mark

Thankfully purchasing the downloadable version is now working fine here in the UK.

I did notice that by the time delivery costs have been added to the CD version it then does become more expensive than the download version.

true - i had to pay $26 in taxes, and $15 for DHL express.